Refund Policy
Dr. Wale Return & Exchange Policy
At Dr. Wale, we want you to feel confident in your wellness routine. We stand behind our formulas, but we know every body responds differently. If a product isn't working for you, we're here to help make it right.
1. Returns & Exchanges
We accept return and exchange requests for products purchased directly through Dr. Wale within 30 days of delivery.
Unopened & Sealed Products: Eligible for a full refund to your original payment method (minus initial shipping fees). Items must be sealed and in their original packaging.
Opened Bottles: Tried it and it wasn't the right fit? Bottles with at least half the capsules remaining are eligible for store credit or a product exchange within 30 days.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our end (e.g., damaged or incorrect items).
2. Damaged or Defective Items
If your package arrives damaged, leaking, or incorrect, please let us know within 7 days of delivery.
Contact us at Support@DrWale.com with your Order Number and a quick photo of the item. We'll ship a replacement out to you right away at no extra charge.
3. Non-Returnable / Final Sale Items
For safety reasons, the following items are strictly final sale once opened:
- Bottles with tamper-evident seals broken and fewer than half the capsules remaining
- Travel/mini sizes, trial sets, and samples
- Gift cards and promotional/gift-with-purchase items
- Clearance or marked-down items
How to Start a Return
Submit Your Request: Email Support@DrWale.com with your Order Number and the item(s) you wish to return or exchange.
Pack Your Return: Once approved, package your item securely. We recommend a trackable shipping method, as we're not responsible for lost return shipments.
Processing: Once we receive and inspect your return, your refund, store credit, or exchange will be processed within 3 to 5 business days.